Contact Our Support Team Get the Help You Need

Have questions about Every Cruise Thing? Need help with your cruise countdown? Our friendly support team is ready to assist you with any questions or issues you might have.

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Get in Touch

Choose Your Preferred Contact Method

We offer multiple ways to reach our support team

Email Support

Best for detailed questions and technical issues

[email protected]
Response time: 4 hours

Send Email

Community Forum

Connect with other cruise enthusiasts

Facebook Group
Active community support

Join Community

Feature Requests

Suggest new features and improvements

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Help us improve

Send Feedback

Support Request

Submit a Support Request

Fill out the form below and we'll get back to you as soon as possible

Personal Information

First Name *

Last Name *

Email Address *

Phone Number

Issue Information

Issue Type *

Priority Level

Subject *

Detailed Description *

Device Information (Optional)

Device Type

OS Version

App Version

I can attach screenshots to help explain the issue

Additional Information

Your information is secure and will only be used to provide support.

Quick Help

Before You Contact Us

Check out these resources - you might find the answer you're looking for

FAQ

Common questions and answers

Browse FAQ

iOS App

Download our mobile app

View App

Community

Join our Facebook group

Join Group

App Store

Download from App Store

Download

Business Hours

When Can You Reach Us?

Our support team is available during these hours

Email Support

Monday - Friday

9:00 AM - 6:00 PM EST

Response time: 4 hours

Community Support

24/7 Available

Peer-to-peer help

Moderated by our team

Urgent Issues: For critical app issues affecting your cruise countdown, please mark your request as "Critical" priority and we'll respond within 2 hours during business hours.